Not so blocked card

⚠️ WARNING to FNB Customers ⚠️

On 30 August, my home was broken into and my bag and phone were ******. I immediately contacted FNB, who assured me that all my cards and my online profile had been blocked.

After weeks of struggling to get my profile unblocked, I finally managed to view my account — only to discover more than 10 unauthorized transactions, all at toll gates, totaling close to R2,500.

When I called FNB again, I was told something shocking: 👉 Even if your card is blocked, it can still be used at toll gates if it has tap functionality.

So basically, ********s know this loophole, and customers are left footing the bill.

I spoke to Thuto, a manager at the ***** department, who promised they’d “hard list” my account and call me back. It’s been 4 days. No feedback. No accountability.

After doing some digging, I discovered that this exact issue has been reported since as far back as 2018. That means for 7 years, FNB has known that blocked cards can still be used at toll gates — and has done nothing to fix it.

So here’s the reality: 🔹 Even if your card is “blocked,” it’s not truly blocked. 🔹 ********s are exploiting this gap. 🔹 And FNB doesn’t seem in a rush to protect its customers.

Be warned: your money is not as safe as you think.