NOT SENDING SETTLEMENT LETTERS!!!!

Me and my husband are applying for a homeloan (not through fnb though as their interest is pathetic) we got approved and all and now they are just awaiting our settlement letters of our credit cards/loans from fnb which is paid up and settled earlier than initially to go ahead with the bond aproval.

Myself and husband went into fnb branch as we were told it cannot be done over the phone, hence when i got to the branch i had to phone another department while being IN the branch.

They said they cannot close it immediately as there was interest outstanding. Firstly how can you charge interest on a account being R0? Nevertheless i dont want to argue i quickly while being on the phoned transferred R800 to clear tge interest, now sitting at R0 again!

I asked them to send me and my husband a letter in order for us to conyinue with our bond approval... Then i was told to wait 5 days. I said no, i closed it now, the account is on R0 why should i wait 5 more day (after the account has been settled and queried on the 15th feb). They told well its procedure. This means if we did not go into the branch then the 5days would never started? As this was since the 15th February....I cannot wait 5 MORE days as we have limited time.

Reference of both myself and husbands accounts:

RI*** Rr***

We need these to be emailed ASAP *** ***