Not secure to bank with

My handbag was ****** in the beginning of August 2019.

Closer to the end of August my blocked and canceled FNB Gold Cheque account card was used at toll gates towards Mpumalanga.

I went to the bank on the 28th August 2019 to report it and I was advised to get an unpersonanilsed card that I got and was charged R110 for. The very next week the same blocked and canceled card was used and by now my account went into overdraft. I went back to the bank and the bank called the ***** department and we waited for almost an hour on hold for the ***** department to lodge the complaint for my funds to be returned. The consultant reassured me that my account will not be able to be accessed anymore.

Only days later transactions went off my account again and I went back to the branch again and wanted to close my account and still I couldn't because of pending transactions. This shows me that FNB does not have my best interest at heart. FNB is not safe and I would not at all recommend it. My other bank cards were also ****** and have not been used to transact since I had blocked them which means that this lack of security is only with FNB.

Horrible customer service and full of lies.