Not Satisfied with the service from Fnb

We as Trustees of the ZDT are very unhappy with the service we have received since February 2024. We requested change of signatories and everytime we used a branch we were informed to bring in specific documents. Several trips to the different branches and we were told contradictory statements. However we eventually managed to sort out the signatories after making some noise. Now we need our online banking sorted and we have encountered more issues. An appointment was scheduled for the 13th of May 2024 which we couldn't attend due to a funeral, and the consultant rescheduled for Wednesday 15th. We received an indemnity and waiver which needed to be completed before the meeting which was scheduled for 1.30pm. Upon receiving the indemnity we found that Fnb has added an incorrect signatory. This really frustrated us as this is happening all over again where fnb is not giving us good service. We rescheduled for today telephonically and via email and yet again no response from Fnb.