Not Satisfied with services rendered

<p>Hi, I send the below email to FNB on the 30/07/2017 and havent received any feedback up until today(02/08/2017), Can you please action the below?</p> <p> </p> <p>Good day,</p> <p>Regarding my above matter,</p> <p>Can you please downgrade my bank account from the Premier Cheque Account back to the Gold Cheque Account; because I upgraded to the Premier Cheque Account and was requesting information regarding the Premier Cheque Account; I emailed your Premier banking department; I send a message on Facebook; I log a message on hello Peter; i emailed FNB; but up until today no one has contact me to explain how does the Premier Cheque Account works; I get charged for service fees and monthly fees ontop of monthly fees; please go through my account and you will see what I'm talking about; I can't continue with an account I've got queries/concerns about,</p> <p>I also cancelled the card that is supposed to be send/on it's way to me, was delivered on the 01/08/2017,</p> <p>FNB is supposed to contact the client/s as soon as the client has upgraded in order for them to explain everything; you can't expect the client to be happy with charges that he/she doesn't understand;</p> <p>Please downgrade me and refund me the charges you charged me?</p> <p>Will wait to hear from you,</p>