NOT SATISFIED AT ALL

No stars at all!!!!! I have renewed my car licence with the FNB app, submitted my documents, been advised that all is order and my application is "in process" but yesterday I received a msge from FNB to advise me that my car licence is due for renewal and that I must renew now. I have sent them an e-mail, no response, I have called and the disembodied voice put me through to a person who put me through to the correct department and I have now been holding on for 42 minutes with no response. I tried calling my branch, the number is just busy. I have tried to call our "private banker" which is not a private banker at all, but the same call centre number and with the same disembodied voice! It is pathetic! I so wish I could speak to the MD of FNB and tell him how absolutely awful and pathetic the reponses of his call centre is. IT DOES NOT WORK!!!!!!! I am irritated beyond reason. So what now - we have to go and stand in the queue anyway???????