BR
Bulelwa R

1 reviews | Active since Jul 2018

25 Jul 2018, 15:03

Not satied with services

I reported a **** that I experienced I paid 65 000 into an standard bank account from my FNB cheque account on the 9th. fNB asked me to send all documents and a police case number which I did. After speaking to a lady named Samantha a month later nothing has been done. I called I keep getting managers numbers that constatly go on voice mail ref 1- ********** 988

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Jul 2018, 16:03
Official

Good day Bulelwa Rabo****a,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)