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wayneschreuder W

1 reviews | Active since Jul 2014

25 Oct 2016, 11:43

Not returning my phone calls and my money is missing!

<p>I have paid money to African Bank. They make use of an ABSA Account. They are found as a public beneficiary under FNB online banking. It has been 4 weeks now. My money is not reflecting in African Banks side. But the money is missing from my bank account.</p> <p> </p> <p>I have phone so many times, I have sent mails. And yet nothing has happened. This is my business account, and the experience is terrible to say the least. I wait 20min. for each phone call to get answered. And then I have un-educated person answer the phone call on the other side. I have got many reference numbers and yet nothing has happened. Nobody can tell me where my money has gone.</p> <p> </p> <p>The last lady I spoke to said she will get back to me. This was 2 weeks ago. </p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Oct 2016, 14:37
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

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wayneschreuder W's update02 Nov 2016, 14:27
Reviewer Update

I would like to reverse the money from the account I have paid the money into!

I have made contact with African Bank and yet they have still not recieved the funds.

Please get in contact with me to reverse the transaction.

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wayneschreuder W's update08 Nov 2016, 15:30
Reviewer Update

It has been more than a week. Money is still missing. And they still dont phone me back.

What is this nonsense????????????

FNB? WHERE ARE YOU?