Not responsive to claims

Item: FNB (First National Bank)
Rating: 1

I'm still waiting for a response on a claim for my cellphone repairs. They claimed to have processed my claim but no payments has been made to my account. My last letter to this company is shameful Hi Oscar This is unacceptable. It's been 23 days since I submitted this claim. This is not the first time I have to chase after this company to process a claim. The last time took months. I need my phone fixed asap as this is an important asset for the work I do. I pay my insurance on time but have to chase it when I have a claim. I am most unhappy with the service. Please process my payments asap.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

25 Mar 2017, 08:18

Good day Mr. joseph-okharedia

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply25 Mar 2017, 08:18

Official

Good day Mr. joseph-okharedia

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s replyOfficial

25 Mar 2017, 08:19

Good day Mr. joseph-okharedia

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply25 Mar 2017, 08:19

Official

Good day Mr. joseph-okharedia

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***