not responding to my request

On 13.11.15 I went into fnb Mossel Bay to close my credit card. On 20.11.15 it was still not closed. I went back and the lady phoned the<br> Card division. I spoke to the woman myself and asked her to cancel my account immediately as I need my money and we destroyed <br> Card already. During the weekend I could see on cellphone banking the account was not closed. I went to the Bank on Monday and told<br> That I urgently needed my money so Marlene from the local FNB would follow it up. Monday night as 18:00 I could see that my account<br> Is still open so I transferred my money to an account that was linked to my card. I wanted it transferred to another account that was not<br> A beneficiary to my credit card account. Marlene from FNB phoned this morning and saw what I did and said that she wanted to suggest same<br> What I did.<br> <br> Why did I have to make an alternative plan when the employee does not do her job. My account is still not closed and I am furious <br> <br> Mariana Botha