Not responding to customers request

<p>I have sent 3 requests for someone at FNB to contact me and I have been ignored and refused customer service and still have to pay the monthly fee because I as a customer has been REFUSED customer care.</p> <p> </p> <p>I would like to close my share investment account and I have asked to be contacted with regards to this query and Nkululeko Mkhize and Zoe Ngetwa both refuse to respond to my request to be contacted.</p> <p> </p> <p>This call has been opened from 18 November 2016 and guess what, I am the one that is paying. NOT FNB. Yes, I have been to branches and called the call centre and tried from my part but I am getting tired that I need to beg and plead and sweat blood before FNB would like to ever give such a thing like customer service.</p> <p> </p> <p>Useless BANK.</p>