1 reviews | Active since Sept 2016
Not Responding to Claims made
<p>I got my Law on call policy about a year ago if not longer and all i have been doing is paying for nothing really.</p> <p>on paper it seems so great and neccessary for one to have esp when banking with FNB then you can keep all you policies in one place.</p> <p> </p> <p>so on the 6th of January this year i made a claim needing assistance with a very small letter. </p> <p>I sent the mail and stated all that i needed to state and to my exitement i received an automated mail almost immedietly after clicking on the send button. </p> <p> </p> <p>now after more than 6 months all i have haver received from Law on Call with regadrs to my claim was an automated mail.</p> <p> </p> <p>it sad to think that i have been paying every month without fail for something that is not going to help with with anything.</p> <p> </p> <p>i want to cancell this so-called policy and get my money back. Cant be paying bank charges and still pay for non existing policies</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
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Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
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Thank you
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