Not resolved since 24 Dec 2014

Cant apply for smart device due to a technicality on FNB's system, yet the same system approves & allows me to upgrade to a Platinum account even though I dont meet the minimum criteria.Premier Banking then tells me I must refer to T&C's - HUH???Your same T&C's that gave me a Plat account when it shouldn't have??I don't meet the monthly deposit requirement - I dont earn e-Bucks but you still charge me the fee for it - can you say bla-tant rob-bery?To this day no one can answer why the system gives me a Plat account even though I dont meet qualifying criteria, but the same system declines me the opportunity to take a smart device because I dont meet the monthly minimum deposit! I want a manager to call me and give me answers to my email I sent to the extremely *********** consultant at Premier Banking on the 02/01/2015 - apparently that was escalated to management on the 05/01/2015, management has now had 6 full months to formulate a response and provide me a solution that does not inconvenience me - who by the way is your client who has various accounts with FNB and Wesbank and moved this bank based on its service offerings.UTTERLY DISGUSTED at the way my query is being handled!