not recieving the correct reward level poins

hi i have sent mails threw to Ebucks and have had responces from Justine Feldman but of no use <br> please can someone help <br> <br> <br> these are my questions :<br> why am i not recieving points for:<br> <br> 1.Set up an Auto Payment on your FNB Gold Credit Card?<br> 2.Your card swipes and/or Cash@Till(TM) withdrawals exceed your ATM and FNB branch withdrawals?<br> 3.Spend on your FNB Gold Account(s) in a calendar month for R7 500 or more?<br> 4.Have an FNB Investment Account (excluding an Equity Trading Account) and maintain a minimum monthly balance of: I have to investment accounts?<br> 5.Have a scheduled transfer/payment of at least R250 into an FNB Investment Account (excluding an Equity Trading Account) and maintain a minimum monthly balance of R2 500 in the same account <br> <br> please can someone reply why i am not getting my points and how much have a i lost out already due to this issue