1 reviews | Active since Jun 2015
Not receiving refund after promises of refund within 48 hours 6 days later
I got a call regarding my refund. The consultant called me and told me I will receive my refund in the next 48 hours. I am still waiting 6 days later. A man emailed me telling me that he cannot see that the debit order has run. so I sent him screen shots and forwarded emails and smses notifying me of the processed debit order. I have yet to hear back from him.
Good Day,
Thank you for taking my call earlier.
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
As per our telephonic conversation a formal complaint has been logged on your behalf and has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
As per our telephonic conversation a formal complaint has been logged on your behalf and has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)