1 reviews | Active since Jul 2016
Not receiving OTP and other important smses
<p>I ported from MTN back to the vodacom networklast week Wednesday. I have been struggling to set up my FNB banking because I am not receiving my banks Smses. Vodacom is insisting the problem is on fnbs side. However FNB states the problem lies with vodacom. I do not care who the problem lies with all I care about is that the issue get resolved. Please assist me urgently with this matter. I have logged and escalated my query last week Thursday and since then I have not heard anythung back from either vodacom or FNB</p> <p> </p>
Good day jolandi-jordaan,,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephone conversation I escalated the matter to a subject matter expert to provide you with feedback around the options available to you regarding your concerns.
We apologise for any inconvenience caused. Your reference for the above complaint is 965845.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Good day jolandi-jordaan,,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephone conversation I escalated the matter to a subject matter expert to provide you with feedback around the options available to you regarding your concerns.
We apologise for any inconvenience caused. Your reference for the above complaint is 965845.
Kind Regards
Complaints Resolution
Melinda Duvenhage