1 reviews | Active since Mar 2012
Not Receiving feedback from queries logged on website
I am not sure what the point is of your Contact Us part on your website as it sems that those queries/complaint always just get ignored as nobody else sees them, thus I will have to write a review here yet again just to get a reply for queries and complaint that I have logged by using YOUR website....
Why was R 3.06 deducted from my account for "OPT DEBT PROTECTION" ????????
Good day Gustav,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Gustav,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)