Not really South Africa's coolest bank!

Grrrrr FNB! I have had an account with you for 41 years. Sometimes I wonder why, as my loyalty has never been rewarded. A few days ago I discovered that a temporary, 30-day loan (taken out in February this year and repaid within the same month of 2019) STILL appears on my Transunion credit report debt-to-income ratio as a monthly payment of R1 695, which has affected my credit score! I asked for this to be corrected last week, but it remains. I have also had no confirmation from FNB that this change has even been actioned. Since yesterday afternoon, I have spent well over an hour trying to speak to a consultant so as to rectify their error. (And by the way, for the so-called "coolest bank", your fuzzy, looped, electronic muzak sucks! Surely you can upgrade it?) Needless to say, the customer care people are knocking off as I write and another day will have passed. I want to apply for a small loan, but because of the extra apparent monthly repayment of R1 695, my affordability rating is in question. Furthermore, I was told by a consultant that I could improve my eBucks rewards by downloading the FNB App, but no news about this either. I am NOT a happy camper. Still holding... Why bother?