Not really happy with FNB - Overtrust

I must admit I've never been frustrated by my amazing FNB bank like recently. I made online payment with RAIN network provider (or I should call them HAIL) since 7th April, but they blocked me from completing the RICA process required to activate Rain SIM card. Immediate I've reported them and requested FBN not to process such payment. I've chatted to a private client consultant via FNB App and followed all instructions, laser-sharp, but nothing happen, as three days later the amount was cleared to Rain. Someone phoned me from FNB following my earlier complaint on Hello Peter and promised to help, again I've been receiving email after email and SMS after SMS keep telling me that FNB have failed to help and request me to reapply again. The amount wasn't that much and I am making a fuss re. Money, but it's the principle. If FNB failed to do this with such low value I am concerned about what could go wrong with big amount or even unauthorized ********** transactions in the future. FNB used to help me at no time but my recent experience made me worried. As a health care provider, while my primary focus is on fighting covid19 together with all essential services heroes, this is the time when FNB should've shows high level of support. I did provided all evidence proofing that RAIN was ignoring all my communication with them but that seems not much for FNB. Truth is, I used to trust FNB blindly but now I could clearly see their weak and broken angle.

Just getting this off my chest.

Take care and be safe, FNB ... Because this is "How can I help you" ....

Prof Irhuma