Not reading complaints with UNDERSTANDING!

Why is FNB calling me about my "voucher complaint"? My current complaint has NEVER been about a voucher but about the agent name Cinga who I entrusted to help me regarding a voucher but was too lazy/*********** or both to do so! Its about how they **** to me! About how they WASTED my time! Its about how they had me do all their work for them! So why is someone calling me to discuss my "voucher complaint"? I have not made any complaint about a voucher!!!! This means no one is reading my complaints with any understanding!

The next person to phone me better be Cinga to apologise for treating FNBs clients like ****!

Had someone read my complaints with understanding they will know it's about the fact that I keep complaining about the Premium Banking team, that I sent TWO complaints to FNB that was ignored and that I am angry for being **** to! Surely its not that difficult to see that in my complaints!!!!

If you need someone to do your internal recruitment for you then you can call me to discuss business because clearly FNB is not hiring people who are there to help their customers effectively!

Please do NOT call me and interrupt my meetings with nonsense like this again. I want the manager of the team that Cinga is in to call me and tell me what they are going to do about upskilling them or firing them. THAT'S IT! No other department should be calling me!