NOT PROTECTING THEIR CLIENTS

I DON'T UNDERSTAND HOW FNB CAN ALLOW PEOPLE TO TAKE MONEY FROM THEIR ACCOUNT AFTER TELLING THEM TO CANCEL AND STOP A DEBIT ORDER. IVE PAID UP AND SETTLED MY ACCOUNT WITH NORMAN BISSETT DMC BUT THEY ARE STILL DEBITING MY ACCOUNT FOR THE PAST 3 MONTH'S AMOUNTING TO R3600 .I SENT MY BANKER THE SETTLEMENT LETTER SHOWING THAT THIS ACCOUNT IS INDEED PAID UP AND SETTLED . SHE ASSURED ME THAT THE DEBIT ORDER WILL BE STOPPED AND THE MONEY REVERSED BUT NOTHING HAS BEEN DONE. IT'S 3 MONTHS NOW AND THEY ARE STILL ALLOWING THESE PEOPLE TO TAKE MONEY FROM MY ACCOUNT. YOUR BANK IS SUPPOSED TO PROTECT THEIR CLIENTS AND PREVENT THINGS LIKE THIS FROM HAPPENING. HOW CAN FNB ONE OF THE BIGGEST BANKS IN THE COUNTRY ALLOW THIS TO HAPPEN SO ANY ONE CAN GET INTO YOUR ACCOUNT AND DO WHATEVER THEY WANT TO DO . THIS IS UNACCEPTABLE AND RATHER UNPROFESSIONAL FROM A BANK LIKE FNB . I WANT ACTION TAKEN AND ALL MY MONEY PAID BACK INTO MY ACCOUNT.

MY DETAILS ARE: HUGH VAN DER MERWE I.D---- *** PH---- ***