Not prepared to do the extra for a client

Item: FNB (First National Bank)
Rating: 2
Author: Judy K

If a client do not have a scanner or fax at Home how do I get documents back to them within 24 hours from signing of such documents. <br> FNB's 24 hours means from 24h00 to 24h00 the same day. After this they do not accept documents as their computer cannot calculate the interest rate of a Home Loan<br>

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

29 Sept 2015, 12:38

Hello Judykriel,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 768513.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply29 Sept 2015, 12:38

Official