1 reviews | Active since Sept 2016
NOT POSSIBLE TO PHONE YOUR BRANCH OR HEAD OFFICE
DO NOT USE FNB THEY LIE TO YOU WHEN YOU OPEN AN ACCOUNT DO NOT USE FNB DO NOT USE FNB THEY WILL EXPECT YOU TO TAKE A DAY OFF WORK TO VISIT THE BRANCH AND WHEN YOU GET THERE THE PERSON YOU ARE THERE TO SEE HAS NOT COME TO WORK AND YOU ARE EXPECTED TO JUST TAKE AN OTHER DAY OFF WORK TO GO AND SEE THEM IT IS IMPOSSIBLE TO PHONE THE BRANCH TO MAKE AN APPOINTMENT OR PHONE HEAD OFFICE THIS AFTER ALL THE PROMISES THEY MADE WHEN I OPEN THE ACCOUNT YOU CAN'T GET HOLD OF HEAD OFFICE AS THEY DON'T HAVE A CONTACT NUMBER ALL SENIOR MANAGEMENT ARE IMPOSSIBLE TO GET HOLD OF SO FNB ARE LOSING CLIENT BECAUSE THEY DON'T SPEAK TO CUSTOMERS SO GO TO ANOTHER BANK
Good day Ian,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Ian,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
