Not Pleased

Firstly, having to get an updated statement with my new address has been nothing but torture. It took me two days (the first day, FNB branches inexplicably closes at 15h30 which doesn’t make any sense, and it can’t be curfew since curfew is 21h00) - managed to updated it the second day.

However, certain ATMs can only print the statement? The print needs to be in color, which it does not do. A branch cannot print for me, nor can an updated statement be sent until a new one is auto generated monthly?

FNB please tell me, how is a simple task like this so complicated? My statement is there ... my new address is there? Why can’t an updated one be emailed? Pathetic.

Been a customer for over 3 or so years now, and I’m definitely considering to move - not just because of this, but bank charges/fees - late transactions on my account, and not to mention that you can’t rely on online banking. I’ve had to detour numerously to ATMs to apply for a loan or reactivate my digital tool.

Would give this bank another month or two after getting my things sorted before I take my business elsewhere.