Not paying attention to the email content.

So I've been sending money for months, and I keep picking the option of processing automatically everytime. Yet every month I need to process. This month in particular proves either your agents don't read or cannot read emails or your AI is dense. Because I explained the website keeps saying there's an internal error E-99. And the app keeps taking me back to the page where I have to pick the processing of the transaction, once off or automatically etc. I've tried all three options and keeps going back there. Fix the problem if I lose my money you will pay in any losses if it is sent back to Indonesia. I keep explaining this and getting responses how to process the money which I have done numerous times. Either make your chatbot smarter or teach your agents to read.