Not owning up to "How can we help you"

I am a Private Wealth customer with FNB for many years and their customer service of late is absolutely shocking. I have a business account that is dormant and somehow got unlinked to my profile. I was handed over to debt collectors for R234.00 and shocked as I was sent a mail to my FNB requesting to know if this is true because of all the ****s today one cannot be careful enough.

NO RESPONCE

I then went ahead a paid the outstanding moneys hoping for the best and requested FNB to close said account....

NO RESPONSE

I will now formally ask on this platform if as a private wealth client supposedly to have a dedicated person between the following people:

Carmen Dennis Odwa Ndabeni Owen Gouws Clive Smith

Can do me the common courtesy of replying to my request, if not too much trouble