RO
Richard O'Reilly
1 reviews | Active since Feb 2019
17 Feb 2019, 17:30
“Not Our Problem”
A friend deposited money into my account (beneficiary payment) on the 9th of February. The money still has not come through, even though it was definitely sent, as I have a proof of payment and transaction number. I have called FNB multiple times, and every time they sent me in circles and insisted it wasn’t their problem. I have also emailed multiple times and all of these have been completely ignored. Disgusting customer service from FNB.
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FNB (First National Bank)'s replyOfficial
18 Feb 2019, 10:46Good Day Richard O'Reilly Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply18 Feb 2019, 10:46
Official
Good Day Richard O'Reilly Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***