Not only bad service, but Lies also to cover up patheitc service.

So in response to my last complaint, FNB very cheekily said tha an appointment was made with me for the 21st May.

That is total *******. There was NO appointment made with me. The courier called me on Friday, the 11th of May to let me know they received my card, but NO appointment was made. I was just told that I would have it in 3 to 5 days. I was not even given a reference number. When FNB followed up after my last complaint, the agent also mentioned the 21st and I told your agent that this was not true as NO appointment was made with me. Due to FNB's total lack of customer service, I contacted the couriers, CCD Couriers, myself, and they acknowledged that NO appointment was made, and that the 21st was just assigned by them, and that I should have told them if I wanted it sooner. How I could have told them that without sooner without them letting me know that they assigned it for the 21st is beyond me, especially if they said 3 to 5 days at the end of the call.

Please FNB, do not publish lies in your response to try to detract from you pathetic service! Your calls are recorded, therefore you know that the answer provided above is false information. Thank you!