PP
Pierre P
1 reviews | Active since Jun 2019
28 Oct 2019, 16:37
NOT My service suite.
i have attempted to get service from the service suite ***.Tthis is the third time today. more than 30 minutes holding on. I have work to do. This is totally not on FNB. wake up
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
29 Oct 2019, 08:45Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complains Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complains Team
***
FNB (First National Bank)'s reply29 Oct 2019, 08:45
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complains Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complains Team
***
PP
Pierre P's updateReviewer Update
29 Oct 2019, 09:27So today 29/10/2019 i decided to call the "NOT" my service suite of FNB again. After holding on i was authenticated and put back on hold 40 mintes, later i spoke to two consultants that just abruptly placed me back to the switchboard. Three authentication later. I informed them of my frustration very very calmly. FNB this is now way to treat your clients. even your worst clients. i have attempted to do other business as well with you. Get your service levels up or you will loose many clients. As i type this message i am holding on to be assisted going on to an hour now holding on.
We will make you famous FNB
We will make you famous FNB
PP
Pierre P's update29 Oct 2019, 09:27
Reviewer Update
So today 29/10/2019 i decided to call the "NOT" my service suite of FNB again. After holding on i was authenticated and put back on hold 40 mintes, later i spoke to two consultants that just abruptly placed me back to the switchboard. Three authentication later. I informed them of my frustration very very calmly. FNB this is now way to treat your clients. even your worst clients. i have attempted to do other business as well with you. Get your service levels up or you will loose many clients. As i type this message i am holding on to be assisted going on to an hour now holding on.
We will make you famous FNB
We will make you famous FNB