NOT MY PROBLEM IF I DONT ASK FOR UPGRADE

I have not called or requested for my account to be upgraded. All of a sudden I see that I have been charged an replacement card fee which I have not asked for. I had to call twice to get the money refunded. Then to top it all of I asked them to put my account back the way it was and they say they have done so. Today IU look at my bank account and I see that I have been charged twice in one month for banking fees and ask which account I have and they tell me that I have a prepaid account and they are not able to put it back to the way it was. First of all I did not request a card and second of all I didnt not make the upgraded to the account. I must now go to a brach to make the changes that I did not make. I am utterly disgusted by the treatment. I have a ref RH ***.<br> IF YOU WANT ME TO CHANGE BANKS JUST SAY i MUST DO SO. I HOPE THAT YOU THIS MATTER IS RESOLVED BY NEXT WEEK OR I SHALL TAKE MY ACCOUNT SOMEWHERE ELSE.