NOT MY CIRCUS NOT MY CLOWNS

<p>I was offered and update to my Credit card from a gold card to a premier card...Ok.. Done within a few seconds via Prestiga banking- Fantastic service. Delivery however took 10 phone calls and frustration!</p> <p>Now I continue being Charged declined fee every time Sanral debits etoll to my Old Card. </p> <p>Called Prestige/premier line 16/11/29 12:50 (Cindy) Sorry Sir we cant help you you have to get the merchant go stop debiting. </p> <p>Called Sanral and they say only debiting the new number.</p> <p>Called Palancia FNB CARD DIV (my old card std FNB card) 16/11/29 12:50</p> <p>(Pleasant and cool at handling an irate customer!) Informed me that I need to get a letter from SANRAL stating that they are only debiting the new card.</p> <p>I called SANRAL ********** 303 call ref ********** 375 Pretty (Also good at handling an irate customer)</p> <p>they can't give me a letter with the card number but I should use the notication received when I updated the credit card number. </p> <p>I updated the Sanral card number on the 25th and received confirmation from Sanral. </p> <p> </p> <p>I will now get hold of Palancia and send her the confirmation.</p> <p> </p> <p>Lets see if the delined authorisation fees get reversed</p> <p> </p> <p> </p>