Not my card but my card

Don't ever use FNB for multiple accounts as they clearly can not keep track of all the different activities on your accounts. I app**** for a Cheque Account card last week and instead recieved a business account card, which I did not request and will probably be expected to pay for. To resolve this I then called in. After being sent from one department to the next for over an hour. Still no one has explained to me why the wrong card was delivered to me. Instead of helping me find a solution to my problem the call centre agents seem to try their best to prove that you are at fault. I should just close both accounts.