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Thurieyyah D
1 reviews | Active since Jul 2018
10 Nov 2025, 12:50
Not making sense
Hi
RE : Complaint ***NF
Thanks for getting back to me - but this query has still not been resolved, I've sent an email, kindly advise urgently. I've advised that you told the bureau that I missed a payment - which is in incorrect - I sent you proof of payment as well. the explanation given in your email does not make sense cause it seems we are talking about two separate things...I was advised to pay the settlement amount by a specific date and I did. so in my opinion the payment was NOT missed.
And because I'm not a client anymore - I cannot make use of your chat portal.
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Thurieyyah D's updateReviewer Update
28 Nov 2025, 09:55So it's the 28th of November today - I emailed FNBs relevant departments on the 19/11 for a follow up - cause it just didn't seem like they were understanding what my issues is... short of drawing pictures with clear and concise explanations of what my issue is , i don't know what to do.
Below is a copy of my email and the departments this was sent is:
Credit Card Legal Collections <***
"Personal and Private Service Recovery (PPSR)" <***>
Hi there
You advised the Bureau that I missed a payment in July, this is incorrect as I was offered a settlement amount which had to be paid on the 26/07, which I did ( see attached POP) to my knowledge this was an immediate payment , so would have reflected immediately in the account that I was advised to pay it into....so to my knowledge payment was done.
If the collections lawyer paid you after this then it's not fair to penalize me by advising the credit bureau that I had missed a payment.
I did advise you PPSR department of this as well and no one has come back to me ( they rep**** to my initial complaint on Hello Peter...which was not resolved satisfactorily, I complained again and have no response from them) they also advised my account was closed not he 15/08 and like I told them in that email...my complaint is not that my account is closed , it's that the credit bureaus were advised that I missed a payment in July! And this is my issue...how could I have missed the payment when it was done in July.
Kindly amend at your earliest convenience.
Thurieyyah
Below is a copy of my email and the departments this was sent is:
Credit Card Legal Collections <***
"Personal and Private Service Recovery (PPSR)" <***>
Hi there
You advised the Bureau that I missed a payment in July, this is incorrect as I was offered a settlement amount which had to be paid on the 26/07, which I did ( see attached POP) to my knowledge this was an immediate payment , so would have reflected immediately in the account that I was advised to pay it into....so to my knowledge payment was done.
If the collections lawyer paid you after this then it's not fair to penalize me by advising the credit bureau that I had missed a payment.
I did advise you PPSR department of this as well and no one has come back to me ( they rep**** to my initial complaint on Hello Peter...which was not resolved satisfactorily, I complained again and have no response from them) they also advised my account was closed not he 15/08 and like I told them in that email...my complaint is not that my account is closed , it's that the credit bureaus were advised that I missed a payment in July! And this is my issue...how could I have missed the payment when it was done in July.
Kindly amend at your earliest convenience.
Thurieyyah
TD
Thurieyyah D's update28 Nov 2025, 09:55
Reviewer Update
So it's the 28th of November today - I emailed FNBs relevant departments on the 19/11 for a follow up - cause it just didn't seem like they were understanding what my issues is... short of drawing pictures with clear and concise explanations of what my issue is , i don't know what to do.
Below is a copy of my email and the departments this was sent is:
Credit Card Legal Collections <***
"Personal and Private Service Recovery (PPSR)" <***>
Hi there
You advised the Bureau that I missed a payment in July, this is incorrect as I was offered a settlement amount which had to be paid on the 26/07, which I did ( see attached POP) to my knowledge this was an immediate payment , so would have reflected immediately in the account that I was advised to pay it into....so to my knowledge payment was done.
If the collections lawyer paid you after this then it's not fair to penalize me by advising the credit bureau that I had missed a payment.
I did advise you PPSR department of this as well and no one has come back to me ( they rep**** to my initial complaint on Hello Peter...which was not resolved satisfactorily, I complained again and have no response from them) they also advised my account was closed not he 15/08 and like I told them in that email...my complaint is not that my account is closed , it's that the credit bureaus were advised that I missed a payment in July! And this is my issue...how could I have missed the payment when it was done in July.
Kindly amend at your earliest convenience.
Thurieyyah
Below is a copy of my email and the departments this was sent is:
Credit Card Legal Collections <***
"Personal and Private Service Recovery (PPSR)" <***>
Hi there
You advised the Bureau that I missed a payment in July, this is incorrect as I was offered a settlement amount which had to be paid on the 26/07, which I did ( see attached POP) to my knowledge this was an immediate payment , so would have reflected immediately in the account that I was advised to pay it into....so to my knowledge payment was done.
If the collections lawyer paid you after this then it's not fair to penalize me by advising the credit bureau that I had missed a payment.
I did advise you PPSR department of this as well and no one has come back to me ( they rep**** to my initial complaint on Hello Peter...which was not resolved satisfactorily, I complained again and have no response from them) they also advised my account was closed not he 15/08 and like I told them in that email...my complaint is not that my account is closed , it's that the credit bureaus were advised that I missed a payment in July! And this is my issue...how could I have missed the payment when it was done in July.
Kindly amend at your earliest convenience.
Thurieyyah