Not loyal

<p>I had a dispute which was not paid back in full in alberton,then I received a call from hazel in Albert on,saying I can go to any branch and ask for statement for outstanding amount, I said to her,they will charge me ,but she insisted that they won't if I explain my story,,I went jabulani mall,the charged me saying they are doing their job ,they cant give statement without charges R500+-,I want my money back ,and a recording of the day hazel insisted that I should go and they won't charge me.</p> <p> </p> <p>I called her,she said she will talk to them for refund,until now,I be been calling more than three times no response.</p> <p> </p> <p>Since I submitted the dispute no feedback,Fnb its just a waste of time for more than a decade and money, no one is reliable, and they don't want to take responsibility, can you please finalize everything because other banks are waiting for me,</p> <p> </p> <p>A Masitenyane</p> <p> ********** 540</p>