Not living up to their promise

I have been a fnb client for years now and their service that I have received the last month is more then useless. I have phone them with 2 queries in the last week both of which was supposed to be resolved but I am still waiting for soemthing to happeb.

I have phoned with a ***** query on my account I have send their forms and the lady told after 4 working days the money will be back in my account. I have been waiting ever since 27 December 2017. I have phoned again and spoke to 3 different people none of which could help me. So they decided that I must wait another 7 working days for my money. I still have not heard anything about them on that query. They dont keep communication with their clients. I have a platinum account and they will treat people like this?

I have phoned them in connect with the 7 phone lines I have with them on the first of january I askes for a cancellation of some numbers and a 50 gig data top up on my one line. Its been 5 days later and all they could have done until now is phone me to ask me to repeat what I asked for in the first phone call. I have not received the data like I asked and I have not cancelled the lines I asked for, meaning I will pay for the again at this month end.

FNB services is seriously hoing doen the drain.

I think Its time to find someone else to bank with 2 queries and no one to help me.

Why do they state the "hoe can we help you?". When they just dont.