1 reviews | Active since Apr 2012
Not living up to service promises
FNB is really not living up to its promise of resolving queries within 48hrs just as they state on their website. I have logged a query on 10 Jan 2018 with ref number ********** and even till today I have not had any feedback. I called in a few times to follow up but with no assistance at all. I would think that FNB as bank would take their clients very seriously but I am obviously mistaken. Why then make promises you cannot keep? I am client of yours, I pay bank fees every single month and I believe I deserve better from you as my bank.
Hello Doko06 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Hello Doko06 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team