not living up to expectation

I have been retrenched in May and am still trying someone from FNB to assist me in claiming for income. protection benefit on my credit card. contacted them from my FNB branch and they transferred me to the credit card division who took about a month to send me the forms, which i sent back immediately, after another month i queried only to find out that the forms were in the wrong dept. they redirected. emailed them but got no response besides an automated response. called back 2 months and had to go through the whole process of explaining. then after being on the phone for about 15 minutes , continuously being transferred the call gets cut. Promises when they want your business but once they have it , you are just another statistic. This is what message i receive\ <br> We have received your query and would like to advise you that your team of bankers is processing your request.<br> <br> <br> <br> Your reference number is CAS-353348-Q2X8B6<br> <br> In the interim