cS
cidilia S
1 reviews | Active since Dec 2017
30 May 2023, 15:47
Not listening
I am utterly disappointed in the service that FNB has once again displayed. I requested a debit order be reversed and after fighting then did my complaint was get loggedas i called the CEO desk. I then get an email to state the debit order was reversed yet this was a different debit order. Does FNB not have proper staffing to active listening . Tired!
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cidilia S's updateReviewer Update
01 Jun 2023, 08:38So its disgusting when i request to speak to the ceo of FNB because the CEO complaints division is passing the buck. I spoke to Mpho this morning requesting to speaking to the CEO or Services director. She has kept me on hold for now 15 minutes and counting. What's most surprising is that when i asked for the services director or ceo, she advised that she would like to speak to my CEO . So if we ask for the CEO because of bad service, Mpho requests to speak to my CEO because i am being a difficult customer. Is this how FNB operates. Pathetic service from the CEO desk ...poor service principles from Samantha, Ruwayda, Peace and MPHO.
cS
cidilia S's update01 Jun 2023, 08:38
Reviewer Update
So its disgusting when i request to speak to the ceo of FNB because the CEO complaints division is passing the buck. I spoke to Mpho this morning requesting to speaking to the CEO or Services director. She has kept me on hold for now 15 minutes and counting. What's most surprising is that when i asked for the services director or ceo, she advised that she would like to speak to my CEO . So if we ask for the CEO because of bad service, Mpho requests to speak to my CEO because i am being a difficult customer. Is this how FNB operates. Pathetic service from the CEO desk ...poor service principles from Samantha, Ruwayda, Peace and MPHO.