Not just pleasant but awesome service, thank Staff and FNB

It was obvious the staff at First National Bank cared about customer service and secondly how FNB can help you.

My first experience was how wonderful and efficient Janine Francis was in understanding my needs, not just me coming from two other banking institutions and been disappointed I must add in there service, Mrs Francis allowed her banker Aabied Levy to contact me within the hour, she also followed up as to progress, this all from as a bank manager, again the other banks failed in delivering.

Service and professionalism from Mr Levy I rate as exceptional, why, as he not just went out of his way to stay in contact, never, not once did he drop the ball in delivering excellent service, completed the process where no bank, and I mean no bank could deliver. Thank You Mr Levy

Also at Grassy Park branch I dealt with Siyanda, as a Security Officer, oh my dear, I need to understand how this man is, he knew how to “help” not just me to the full extent but I noticed he could assist everyone, at the ATM area, Siyanda, in my opinion he should be considered for FNB employment.

On two occasions I dealt with Plumstead FNB, firstly the new style branch is worth the visit, the new look is by far recommended as is Grassy Park. Interaction with Morne Quickfall left me speechless his dedication to helping clients is overwhelming so thank you, Abigail Grainger and Mischca Hendricks also efficient, thank you.

My interaction with the call centre also left me thankful that I am with FNB, not did he understand my problem but could advise and execute efficiently, thank you again.

Lastly is business banking, while I understand the process, my business banker could not see the process we have gone to get here, we have a branch in Gauteng and Cape Town has just started, it’s not all about the person but other individuals and nature of business. It feels we are alone on this level. As we start our journey we will introduce the level of service and recommend to suppliers and service providers and in growing our staff.

Even the cellphone APP is efficient we know our way forward.

Thank You FNB and importantly Staff.