Not informed of FICA Document requirements, Account Frozen

<p>Yesterday when I tried to swipe my FNB Credit card at Centurion Mall it was declined 3 times, I tried to draw money and that was also declined with the message that my account was frozen, I must phone the number on the back of the card. I phoned to be told I need to go into a branch with documents for FICA. I was supposed to be notified over SMS or email 30 days prior to my account being frozen, I WAS NOT!! How can you just freeze my account without my knowledge? I have never been required to supply FICA documents before. ALL my accounts are with FNB how can this be a requirement? And the best is it's just my Credit Card, my cheque account is fine?? Poor FNB, very poor!! </p>