Not informed about Credit card freeze on upgrade

Today (30 March 2016) I was offered an upgrade on my accounts from Gold to Platinum and I accepted.<br> However, later when I tried to transfer funds from the credit account I couldn't. I went to the FNB Cavendish branch in Claremont to enquire and was told I can't do any funds transfers for the next 3 to 5 days! I told the kind lady who assisted me at the branch that in that case, I would rather cancel the upgrade. She made further enquiries and was told that even if I cancel it will still take 3 to 5 days before I can make any fund transfers from the credit account.<br> I mentioned that if I had been told of this information about freezing the credit account for 3 to 5 days I would have made my transactions first before the upgrade.<br> The lady who assisted me checked and informed me that I can't get an overdraft or temporary loan or anything.<br> This was an error on the part of the bank staff not giving me all the information but I have to suffer the consequences. <br> In my opinion, this is grossly unfair.<br> This impunity gives the impression that the bank can do anything without consequences. <br> The reference number for the call that I got from the lady who offered the upgrade is SI***<br>