WM
Werner M

1 reviews | Active since Jul 2014

29 Sept 2015, 09:22

Not in the loop,

recently FNB offer me a Private Clients Credit Car account, I've been a private clients cheque account holder for a while now. even though the cost of these account are higher the benefits are awesome. lately I've been revamping my house and when the offer came along for extra credit i took it. but this was not a extra credit card it was an upgrade of my platinum credit card that didn't happen straight away and i was not aware of this so i started to use some of the funds in both credit card accounts suddenly FNB decided to merged the accounts and now i have a ?ver the limit credit card account. and not i start to get sms'se demanding payment. I feel that I was not properly informed about this and cannot pay that amount right now. i suggest FNB increase my limit to R10000 since this was clearly not my fault FNB should've closed the Platinum account when the upgrade was done.<br> <br> thank-you

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Sept 2015, 09:33
Official
Hello WernerCon,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.

The reference number is 768250.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)