NOT IMPRESSED FNB

Been banking with them for over 30 years and never had a problem but of late there have been a few little glitches. Tried phoning to cancel a debit order but mission impossible to get through to the right human. Plan b send a message on secure chat - where you will get an ansewer in 24 - 48 hours. Weeks later still waiting. And lo and belhold my debit order has gone through even though I cancelled my contract with Telkom giving them the mandatory 1 month notice.