Not impressed by below average service

<p>FNB - not impressing me so far in 2017.</p> <p>1. Earlier this year I asked FNB to contact me. Thandiwe Machola phoned me back. EFTs out of the credit card was now being charged at ±R13 per transfer. Thandiwe informed me that this was a recent business decision. Fair enough. I must say that Thandiwe doesn’t share FNB’s sentiment on friendliness or good customer service. I asked her if she can forward me details on who to contact if I wish to terminate my credit card. Needless to say, she didn’t confirm my e-mail address or send me any correspondence.</p> <p>2. After being bombarded/ harassed for at least a year to upgrade to platinum, I finally agreed to “upgrade”. The lady who contacted me assured me that with the platinum credit card you do not pay for EFTs. Only after insisting that she must confirm this, she came back to me to say that you do in fact pay for EFTs out of the credit card but it is roughly half of the cost of the gold card. I asked to collect the new card at my nearest branch. Now I get a non-reply e-mail and an sms from CCD Couriers that they don’t know where to courier my cards and that I must contact them (my call, I’m paying for it) to confirm the details. Why must I do that if I wanted to collect the cards at my nearest branch?</p> <p>3. FNB – please do not pride yourself in great customer service or say that the customer comes first if it is clearly not one of your values OR don’t employ people who do not share your values OR investigate better training methods in order to train your employees on a higher level.</p> <p>4. I’m seriously considering taking my business somewhere else. Just perhaps there is a bank out there who treats their clients with a little bit more respect.</p> <p> </p>