1 reviews | Active since Nov 2016
Not impressed
<p>I am not impressed with FNB - I have changed cell phone numbers, and have tried on 3 different occassions to try change the number - but am now told it has been changed BUT IT HAS NOT - IT IS STILL my old number. I am told the only way to change this (4th attempt) is to go to FNB branch. I am not able to go into a branch for the next two months and therefore I cannot do ANY new payments online - as they require OTP's and/or opening the bank application. Which I have downloaded on my new phone but its never works. </p>
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Excellent and fast response from FNB. All my issues sorted out with one phone call.
Excellent and fast response from FNB. All my issues sorted out with one phone call.