Not impressed

<p>In the past I was able to take a guest into the slow lounge on my FNB Platinum Commercial credit/cheque card. When I tried to enter the Cape Town International slow lounge over the weekend I was told that only private, wealth and RMB clients are allowed a guest. I phoned my commercial banker that has yet to return my call in regards with my complaint. I was not even allowed to pay for my guest and was told that only I would be allowed access. I think it is ridicules that a private client gets preferential treatment over a commercial client that moves between R3mil and R6mil a month trough his account and has a overdraft of R400,000. Please tell me how many of your private clients turn those numbers? I am very disappointed not only in the experience but the overall lack of clarity and service. To be quite frank small things like this make me move my facilities, home loans ect. Best of all is I am a RMB client, but my card was in Centurion and they would not even except a letter from the bank.</p>