cB
cindy B

1 reviews | Active since Dec 2015

17 May 2019, 08:14

NOT IMPRESSED

I am livid with FNB Legal. I am wanting to settle my credit card and all I need is a statement of which suddenly nobody is able to assist. I am being sent from pillar to post, sending emails and getting no response. Its now day 5 and still nothing. They nag for payment but when you want assistance suddenly nobody knows anything. I would appretiate being contacted via email - if anyone can assist - **********

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply17 May 2019, 09:17
Official
Good Day, 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF.

Regards, Hello Peter Complaints Team 

*** 
FNB (First National Bank)
FNB (First National Bank)'s reply17 May 2019, 09:18
Official
Good Day, 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF.

Regards, Hello Peter Complaints Team 

***