JR
Johann R
1 reviews | Active since Mar 2009
09 Jan 2022, 20:35
Not High Priority Complaint
After writing a complaint regarding the cash relief last week, I received a email as a "High Priority Complaint" Ref ***. After this I received one call. A call that I missed but I noticed it came from FNB, after that no more follow up calls.
Now this is high priority!! Time for a change!!
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FNB (First National Bank)'s replyOfficial
10 Jan 2022, 09:22Good day Mr. Johann Rocas,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your profile and noted that a complaint had been logged and is still in progress.
We have escalated your comments to the relevant department and have requested that contact be made with you.
I do apologize for any inconvenience caused. Regards,
FNB Customer Resolution Center
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your profile and noted that a complaint had been logged and is still in progress.
We have escalated your comments to the relevant department and have requested that contact be made with you.
I do apologize for any inconvenience caused. Regards,
FNB Customer Resolution Center
FNB (First National Bank)'s reply10 Jan 2022, 09:22
Official
Good day Mr. Johann Rocas,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your profile and noted that a complaint had been logged and is still in progress.
We have escalated your comments to the relevant department and have requested that contact be made with you.
I do apologize for any inconvenience caused. Regards,
FNB Customer Resolution Center
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your profile and noted that a complaint had been logged and is still in progress.
We have escalated your comments to the relevant department and have requested that contact be made with you.
I do apologize for any inconvenience caused. Regards,
FNB Customer Resolution Center