NS
Nathan S

1 reviews | Active since Dec 2013

31 Jul 2017, 11:29

Not helping...

<p>Good day. I am seriously disappointed with FNBs services. App**** for premier cheque and credit accounts.</p> <p>Very easy over the phone, but that was pretty much it. Apart from receiving my cheque card the next day, which was impressive, I had to call almost 2 weeks later to enquire why my overdraft had not been activated yet. I was informed that I need to wait for my salary to be paid into the account first. After informing them that this was not my primary account I was told to deposit R 16500.00 to activate the overdraft. Now I'm told my credit card is declined after it was approved. No feedback, no specifics, nothing. </p> <p>Now I want to cancel my accounts, but am told to go to the branch. Seriously!! </p> <p>This is so not what FNB advertises itself to be. Seeing that the grass is not greener on your side, I will remain with my current bank. </p> <p> </p> <p>Please cancel my Cheque account immediately. </p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2017, 11:59
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been received and routed to the relevant department for investigation. I have requested that they provide you with feedback.

Complaint reference number ***NF was issued.

Regards,

Hello Peter Complaints.

Naomi Petersen

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