NOT HELPFUL IN PAYING MY ACCOUNTS AT ALL!

<p>I opened a new Telkom Mobile account on 7th of March 2017 I made payment via the Telkom website using my card details. The payment went through my bank and stayed in the "pending authorisation" section. Account paid... or so I thought!</p> <p> </p> <p>On 4 April 2017 I receive my 2nd invoice from Telkom reflecting I am overdue and they have not received any payment for last month's invoice?!?!?! On double checking my bank account I noticed it is still in the pending authorisation section. I spent an hour at FNB Rosebank who advised that they cannot reverse the amount and refuses to reverse the transaction! Telkom now debited my account for the said amount and FNB refuses to release/reverse the amount I already paid! </p> <p> </p> <p>Telkom's response... no it's your bank's fault! FNB's response, ... not it's Telkom's fault! And the consumer is the idiot be inconvenienced, left out of pocket and time wasted by both these institutions.</p> <p> </p> <p>Shame on you!</p>